And Speaking Of Refurbished Printers…

 PRINTER REPAIR  No Responses »
Jun 202012
 

refurbished printers printer repair blog And Speaking Of Refurbished Printers...

Speaking of refurbishing printers… Have you ever wondered just what that means?

I think the term ‘refurbished’ means different things to different companies, at least in our field of work. We’ve ordered printers from companies before where refurbished obviously meant just wiping the outside down with a wet rag, wrapping it up, and shipping it out. Then again, we’ve received printers from companies who have completely torn the unit apart, replaced all worn parts, cleaned the unit up, and shipped it out.

Here at American Printer Service, Inc., we believe that a ‘refurbished’ printer should be more the latter than the former. A well refurbished printer should be completely disassembled by a professional Technician, who should note worn / faulty parts. These parts should be replaced with new parts. Then the printer should be thoroughly cleaned, inside and out, before being wrapped up for shipping.

When you are purchasing a refurbished printer, it is very important that you know what the company considers ‘refurbished’. Ask. If you get the ‘run-around’ or the sales person changes the subject, chances are, you’re purchasing a printer that may look pretty on the outside but have major components on the inside that may need to be replaced.

It is important to note that there are no ‘refurbishing police’ making the rounds and inspecting the way companies sell their printers. For that reason, prices on refurbished printers can vary widely, sometimes hundreds of dollars. Personally, I go with the adage, ‘You get what you pay for…’, but it is up to you as the consumer to make sure you’re informed and understand exactly what you are purchasing. Every once in a while, you may come across a stellar deal, but on the whole, I’d say that if you’re buying a $1,000.00 printer for $200.00, something has got to be wrong with it!

Build a relationship with a printer repair company, like American Printer Service, Inc. that you can trust. That way, when it comes to purchasing new equipment for your printing needs, you can rest assured that you’ll be getting a sturdy printer at at great price.

Should You Purchase A Refurbished Printer Online?

 PRINTER REPAIR  No Responses »
Jun 182012
 

Here at American Printer Service, Inc. we are often asked by customers looking to replace a unit about whether they should purchase a new printer or go after that ‘really great deal!’ they found online. In these economic times, the compulsion to snap up a great deal, and save some dollars, is easy to give into, especially when they seller makes it seem like a ‘once in a lifetime’ opportunity. We have mixed feelings about purchasing refurbished printers from online sources such as Ebay, Craigslist, and etc. Here’s why…

There is no denying that online retailers can offer some really great prices when it comes to purchasing refurbished printers. Sometimes you can end up with a unit that costs you hundreds of dollars less than a comparable, brand new printer would have cost. We would just caution you to ‘read the fine print’ when it comes to purchasing printers from online sources.

Typically speaking, refurbished printers that are sold online are an ‘as is’ item, meaning that when you receive the printer, it may work perfectly for a week and then have a complete meltdown. As the buyer, you can contact the seller and ask for a refund, and some reputable sellers will try to help you out. However, I would say the majority of sellers will point to the one line in their advertisement that lets them off the hook. We’ve seen this happen time and time again to our customers, who have purchased a printer online, only to call us to fix it down the road. Typically speaking, the costs involved in fixing a broken unit wipes out any savings in the original purchase price.

You know, I can see already that this is a much bigger discussion than one blog post should be so for now, let me just sum things up by saying… There are some really great companies out there that do a great job refurbishing and selling printers online. You’ve just got to realize that there are some shady ones out there as well. When it comes to purchasing refurbished printers from online retailers, be sure that you know the seller and have read AND understood the ‘fine print’. Of course, we recommend that you buy from local small businesses whenever possible but since that is not always possible or economical, just be aware that purchasing printers online carries specific risk / reward possibilities.

We’ll pick this discussion up at a later date!

Printer Repair And Your IT Department!

 PRINTER REPAIR  No Responses »
Jun 122012
 

Generally speaking, I’d guess if you asked employees at corporations which department is their least favorite to interact with, the HR Department and IT Department are probably pretty closely tied for 1st place. That’s not to say there are not exceptions to the rule but in all the businesses that I’ve worked for, that seems to have been the case.

Most people assume that the personnel in their Information Technology Department are gurus at all things related to computers, including printers. And quite frankly, some are. I’ve come across IT people that I would love to have working at American Printer Service, Inc. but on the whole, IT people usually concentrate their knowledge on resolving computer-related issues. Although many IT people may think they can repair a printer (How hard can it be?) when it breaks, it is best to have a professional Printer Repair Technician, who has been trained specifically in that area, to diagnose and resolve issues.

Printers and computers are two completely different pieces of equipment and both require a different skill set and knowledge base to resolve issues. IT people typically realize this fact, and generally speaking, that is one of the reasons why they do not enjoy it when an End User, who probably knows less about the printer than they do, calls them with an issue. Generally, as far as the IT Department is concerned, fixing printers is like asking an automobile expert to work on a tricycle… Which is not to say that I’m equating printers with tricycles, but I think you get the point. So, the next time you have an issue with your printer, you can take the chance that you’ll happen on a well informed IT person who enjoys working on printers and actually has the knowledge to do so, or you can call use at American Printer Service, Inc. and rest assured that we have professional, factory trained Technicians who can resolve your issues efficiently.

Give Your Laser Printer Some TLC Before Repairs Are Needed!

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Jun 082012
 

printer repair tools trade Give Your Laser Printer Some TLC Before Repairs Are Needed!

Printers are probably the most often neglected piece of technology in the office. Unlike computers, printers tend to keep to themselves and just continue to work away quietly in the corner or under the desk, never complaining… a gold-star employee! When a printer breaks down though, it can have a crippling effect on your business. As much as the era of the ‘paperless office’ was touted, we just can’t manage to completely do away with printers and paper and many of today’s contracts and important documents are still printed as hard copies.

Here at American Printer Service, Inc. we recommend having a Technician come in at least once every quarter to have a look at the most important printers in your office and give them a little tender loving care. Having your printers PM’d (Preventative Maintenance) every quarter will help insure that your printer is clean and ready to faithfully execute the next print job you send it. A general PM includes disassembling the printer and evaluating all major components. The Technician will advise you on which consumable parts may need replacing in the near future and also tell you if any are due to be replaced immediately. If no problems are found, a thorough cleaning of the printer will be performed before reassembling the unit and placing it back into service. For most laser printers, PM’s take about 20-30 minutes to complete per unit.

American Printer Service, Inc. offers a great rate for performing Preventative Maintenance, and the more printers you’d like to have looked over, the better it gets! Give us a call today or place a Service Request Online to have a printer repair Technician dispatched to your business!

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