Generally speaking, I’d guess if you asked employees at corporations which department is their least favorite to interact with, the HR Department and IT Department are probably pretty closely tied for 1st place. That’s not to say there are not exceptions to the rule but in all the businesses that I’ve worked for, that seems to have been the case.
Most people assume that the personnel in their Information Technology Department are gurus at all things related to computers, including printers. And quite frankly, some are. I’ve come across IT people that I would love to have working at American Printer Service, Inc. but on the whole, IT people usually concentrate their knowledge on resolving computer-related issues. Although many IT people may think they can repair a printer (How hard can it be?) when it breaks, it is best to have a professional Printer Repair Technician, who has been trained specifically in that area, to diagnose and resolve issues.
Printers and computers are two completely different pieces of equipment and both require a different skill set and knowledge base to resolve issues. IT people typically realize this fact, and generally speaking, that is one of the reasons why they do not enjoy it when an End User, who probably knows less about the printer than they do, calls them with an issue. Generally, as far as the IT Department is concerned, fixing printers is like asking an automobile expert to work on a tricycle… Which is not to say that I’m equating printers with tricycles, but I think you get the point. So, the next time you have an issue with your printer, you can take the chance that you’ll happen on a well informed IT person who enjoys working on printers and actually has the knowledge to do so, or you can call use at American Printer Service, Inc. and rest assured that we have professional, factory trained Technicians who can resolve your issues efficiently.